Maxwell PittsOperations & Analytics

Data-driven professional skilled in SQL, CRM systems, and data analytics with 7+ years of experience optimizing client processes and driving customer satisfaction.

CURRENT ROLE

SQL, Data Analytics & Salesforce Specialist

TeamWork | SpotOn

2023 - Present

  • Oversaw customer onboarding and CRM integrations with Salesforce and SQL databases, enabling seamless process alignment.
  • Resolved technical issues in collaboration with clients, providing continuous support and in-depth training on CRM tools.
  • Enhanced data reporting processes, optimizing report creation and accuracy with SQL and Salesforce custom reports.
  • Used SQL and CRM analytics to forecast customer engagement metrics, providing data-backed insights for quarterly performance reviews.

PREVIOUS ROLES

Revenue Operations Lead

Source Intelligence

2022

  • Implemented and maintained Salesforce CRM across Sales, Marketing, and Engineering teams.
  • Collaborated with Account Executives to analyze Salesforce data and develop tailored client success strategies.
  • Led onboarding sessions and provided hands-on training for new clients.
  • Analyzed CRM and SQL data to generate reports for key insights into customer behavior.

Marketing Operations

Career Now Brands

2021-2022

  • Led cross-functional teams to streamline marketing and sales operations.
  • Conducted in-depth evaluations of CRM and analytics tools.
  • Worked closely with internal stakeholders to leverage SQL data and CRM insights.
  • Utilized SQL and Salesforce data to track campaign performance and identify trends.

Data & Operations Consultant

Freelance

2016-2023

  • Designed and implemented end-to-end data pipelines to collect, process, and store data.
  • Developed and maintained data warehouses and data lakes for clients.
  • Built interactive dashboards and data visualizations in Tableau and Power BI.
  • Conducted in-depth data analysis using SQL and Salesforce data.
  • Provided clients with training on data management and analysis best practices.

TECHNICAL SKILLS

SQL (Data Extraction, Query Optimization)Python (Data Processing)Salesforce CRMPower BITableauAdvanced Excel

CERTIFICATIONS

IBM DevOps & Software EngineeringCI/CDIBM CodePythonKubernetesDockerFlaskAIGitHubSQL

EXPERTISE

Data AnalysisBusiness OperationsProject ManagementData EnrichmentSalesforce AdministrationBusiness AnalysisSalesforecasting

EDUCATION

High School Diploma

De La Salle High School

2005 - 2009

Graduated High School

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